The Socially Safe Seal
is designed for general audience technologies and those created for users 13 and older. The Socially Safe Seal program requires
transparency at all levels. It covers data collection and retention, the vetting,training and supervision of moderation and
customer service personnel, safety and responsible use, requires that participants provide all user and stakeholder groups
with tutorials and guides to help them understand the technology, their choices and ways to be safer and more secure. Socially
Safe technologies must be responsive to reports of abuse and be able to handle them in a timely and efficient manner. They
must have special contact channels for law enforcement to enable an efficient response to cybercrime investigations and emergencies.
If the technology is high-risk or has a higher-risk demographic special requirements will apply.
participants commit to educating their users and stakeholders, by publishing guides and tutorials on their sites and making
them otherwise available. They also commit to updating WiredTrust when issues arise affecting the safety, privacy and security
of their technoloiges or users so that their technology remains as safe as possible. And if any of their users believe that
the Socially Safe Seal participant is not living up to their Socially Safe Commitment, they can lodge a complaint or notify
WiredTrust through a report on this site. WiredTrust will investigate all complaints to ensure compliance with the Socially
Safe Seal requirements at all times.
The Socially Safe Seal may be displayed on packaging, websites, networks and
in advertising for compliant Socially Safe Seal participants.
When kids are involved, it's crucial to do every we can to keep them
safe and secure. In order to qualify for the Socially Safe Kids Seal, the participant must adopt and articulate all
the internal operation policies and create external guides for their key users and stakeholder groups as with the Socially
Safe Seal. They must also include cybersafety and privacy information written for the younger user and, if COPPA
applies, they must also prove compliance with COPPA (such as holding a COPPA FTC-qualified seal) or retain WiredTrust or other
professionals to bring them into compliance. Approved content filters or other risk management mechanisms to moderate communications
must be in place to address cyberbullying and harassment, self-harm, sexual exploitation, radicalization threats and inappropriate
content, conduct and communications.
Moderators and customer service team members must be properly vetted, trained and supervised. And the
Socially Safe Seal Participant must retain data and control access to that data in accordance with strict policies that are
articulated to its users. Special contact channels must be in place to allow schools, parents and law enforcement
to reach the site with questions, concerns and in emergencies on a 24/7 basis, as well. And report abuse panels and privacy
settings mechanisms must be easy for the younger user to understand.
The Socially Safe Kids Seal particiants are
eligible for special training and workshops on cybersafety.